Mary”s rice trading

Nicole Lopez, miss of Mr.. Roding Lopez. Graduate of Business Administration from university of the Philippines Ill. Central Problem V. Secondary Problems inability of barge inting the p strain inverted comma with sieve take in in time. Lack of employees MR. was pore on looking other possible accounts, thats why they lose much tutelage to their anterior accounts. V. Objectives To maintain the good customer relationship To touch more big accounts To achieve customer loyalty back VI. Areas of esteem On time and accurate deliveryMaintained a handful of reliable suppliers Assures a net weight of keg per sack High quality rice and services Inability to submit price quotation with rice samples on time No formal organizational structure Boom of bracing restaurants in the Artists center Substitute for the Japanese rice New line of products prospects THREATS Competitors Lower demand for rice for the rice subsidy Employees prefers to convert rice into cash VI. Alternative Courses of Action Inability to submit the price quotation with rice sample in time. theme Submitting the price quotation with rice sample on time to the prospect and MR. must follow up later on 2 days if they receive the price quotation with sample. Lack of Solution They need to hire another employee because based on our study they forgot to submit right samples on time due to lots of concerns, such as different locations of their accounts and they Just have 2 delivery trucks. MR. was focused on looking other possible accounts, thats why they lose more attention to their previous accounts, SolutionThey must give more attention to their previous accounts, to gain loyalty/ assurance for their company. But it doesnt mean that they will chip off for seeking more accounts VIII. Recommendation In maintaining the good customer relationships the bond Rice Trading must gain the customers loyalty by displace tokens, giveaways, foods and etc. MR. must also hear their complains and reasons of thei r old and new customers because it is master(prenominal) to satisfy the customer with the right products and services, supported by the right advance and making it available at the right time and location.