Raleigh And Rosse Essay

1) What is the cause of the problems described in the case? How serious atomic number 18 these problems? The problem is a law causal agent that is being filed by the sales associates against Raleigh and Rosse. The sales associates are unaffected by the amount of hrs they are forced to work and that m all of these minutes are unpaid and their services may be required at any snip. The reason that employees are frustrated can be derived from how their performance is measured. Employee productiveness at R&R is measured by their sales per hour ratio (revenue-return/hours worked).The main flaw in this method is that employees are judge to do both on the floor selling work, and additional work. E trulyone in the company needs to maintain a standard for SPH or else they allow for receive worse shifts which will likely lead to their departure from the company. operate under this model provides incentives for employees non to submit how many off the time hours they have worked in or der to increase their SPH and hopefully make inhabit for promotion and bonuses. However it is ethically and legally wrong to not open or harm an employee for putting in more time. This issue is very serious as it may cost R&R oer 200 million dollars as well as damage their reputation.2) be R&R employees pressured inappropriately by the sales-per-hour system? By caution? Yes, R&R employees are pressured inappropriately by this sales per hour system. The SPH ratio is vital to an employees success with the company and the metric incentivises employees to not account for all of the hours they put in. Employees are forced to donate their time to the company to provide services off of the books. The reason that the company outperforms its competitors is because it asks alike much of its employees. This model likely would not be profitable if the sloshed all of the costs that should be associated with running the company this way and that is wherefore their competition is not doing it. 3) How would you redesign performance management at R&R?